ADT Authorized Premier Provider Review

Summary

ADT Authorized Premier Provider’s home protection system works well and is a good option for homeowners/business owners to protect their property. The company’s systems come with 24/7 monitoring, state-of-the-art equipment, and free customer support.

Get a Free Quote

ADT monitored home security system

Ideal For

  •  Homeowners

  • Business offices

  • Landlords

ProsCons
  •  Comprehensive home security system with battery back-up
  • 24-hour monitoring
  • Custom solutions
  • May cost more than advertised
  •  Customer complaints about aggressive salesmen

Why Go With ADT Authorized Premier Provider

Customers can create a home security system that best suits their specific needs. ADT offers a wide range of technological advantages: Boost your security with video surveillance, manage and monitor access and help reduce your energy bill with smart lighting.

  • Home Security System: ADT Authorized Premier Provider offers a complete home protection system that comes with a state-of-the-art equipment, 24/7 monitoring, quick installation, and security experts to guide you along the way.

  • Additional benefits: ADT’s system can also help protect against smoke, fire, carbon monoxide, and floods.

  • Mobile access: Customers can access their security systems through any smart device, which means you can remotely arm, disarm, and see real-time video surveillance from the palm of your hand.

  • Initial consultation: ADT Authorized Premier Provider is well-known for quickly setting up initial consultations, sometimes even on the same day. This is a helpful service for homeowners who don’t want a long, drawn out installation process. With ADT Authorized Premier Provider, consumers can request a free quote and have a sales representative call them back with 24 hours.

  • Quality: ADT Authorized Premier Provider is accredited by the Better Business Bureau and uses state-of-the-art equipment. Installation is done by trained professionals.

What They Offer

  • Home security system that starts at $36.99 per month

  • $850 in security equipment (including full-service digital touchpad, wireless keychain remote control, wireless sensors for windows/doors, built-in PIR motion sensor, battery backup, and indoor siren sounder)

  • 24-hour monitoring

  • Trained and background-checked security experts on staff

  • ADT lawn sign and window sticker

  • Quick installation

  • Free quote

  • Free customer support

More Reasons to Choose ADT Authorized Premier Provider

ADT Authorized Premier Provider offers a number of security packages so that property owners can choose the one that suits them best. Moreover, once you request a free quote, you will be contacted quickly by one of ADT’s security experts to personally discuss the best options for your property.

In terms of the system itself, ADT Authorized Premier Provider provides all of the equipment, including a full-service digital touchpad with LCD display, a wireless keychain remote control, wireless sensors for windows and doors, a built-in PIR motion sensor, an indoor siren sounder, and a lawn sign and window sticker. Once your equipment is installed, you will be connected to ADT’s national security network, which provides 24/7 monitoring and alerts you immediately if something is amiss.

Another incentive to choose ADT Authorized Premier Provider is that the company offers a money-back guarantee for the installation price and all monitoring fees if you are not satisfied within 6 months of installation. (Certain restrictions apply, so make sure to inquire what these are during your initial meeting with a security expert.)

ADT offers home protection

Packages & Pricing

Basic Landline with QSPBasic Cellular CommunicationPulse Select Smartphone AppPulse Select + Video
$36.99 with landline$48.99 with cellular monitoring$52.99 with cellular monitoring + pulse app$58.99 with Pulse 1 + indoor video monitoring

Package Specifics

While ADT’s home security packages can suit a variety of needs, there are two issues that bear mentioning:

  1. Protect Your Home should only be contacted if you are serious about installing a home security system. Once you request a free quote, you will be contacted by a representative, quite possibly on the same day. In the same vein, some customer reviews have reported that Protect Your Home salesmen often try to push certain products and packages, as well as poor customer service. (Note that in these reviews, the company is sometimes referred to as Protect Your Home, an alternate name.)

  2. When you visit the website and enter your information to request a free quote, make sure to read the fine print, which is as follows:

By submitting the “Get a Free Quote” form, you consent to Protect Your Home using automated dialing technology to contact you at the number provided above regarding home security offers or by email marketing to the email provided. You are not required to provide this consent to make a purchase from us.
In other words, you will be contacted with sales offers—some you may be interested in, and some not.

Security Services

ADT Authorized Premier Provider offers a number of different security packages, but they are not all that different from each other (see chart above). Their main offerings include:

  • 24-hour battery backup

  • No landline required

  • Flexibility of wireless sensor placement

  • ADT yard sign and window sticker

  • $850 in equipment

  • ADT Pulse* (mobile app)

  • Alerts for low batteries

  • Expert installation

  • Optional cellular monitoring

24/7 monitoring is included in all of ADT’s service packages, but most of the others are included in some, not all. One of the main services to note is ADT Pulse, the mobile app, which is not offered in every package.

In addition to the actual security services offered, ADT Authorized Premier Provider will send a  certified Security Advisor to potential new customers to guide them through the initial discussion of security options, conduct a risk assessment, and to customize a state-of the art system for their needs. The Security Advisor will also offer an in-home tutorial once installation is complete.

Monitoring Services

All ADT Authorized Premier Provider customers are connected to the ADT Security Network, which is made up of 150+ monitoring centers located throughout the United States. The staff at the monitoring centers are professionals who have undergone background checks and who have been trained in dealing with ADT home security equipment. ADT uses state-of-the-art technology that allows its home security systems to offer the maximum protection, and all systems are monitored 24/7.

How it works: Any time an alarm is triggered, a signal is sent immediately from your home/business to one of the home security professionals at an ADT monitoring center. The ADT professionals then alert you of the possible security breach; they also alert the police, fire department, or emergency personnel if relevant.
 

The ADT Pulse mobile app allows users ultimate control in monitoring their home/business even when they are out and about.

Monitoring equipment: ADT customers will receive the following monitoring equipment:

  • Full-service digital touchpad with LCD display

  • Wireless keychain remote control for instant access

  • Wireless sensors for windows/doors

  • Built-in PIR motion sensor

  • Indoor siren sounder

Mobile Readiness

ADT Authorized Premier Provider offers ADT Pulse, a mobile app that works in conjunction with an ADT-monitored home security system and allows customers to arm and disarm their systems, and receive system notifications from nearly anywhere in the world through their smartphones, tablets, and computers.

ADT Pulse is available in many ADT security packages, but not all. Customers who purchase packages that include Pulse access can use it on iPhone, iPad, Android, Blackberry and other web-enabled devices.

ADT Pulse allows you to:
  • Manage and monitor your system remotely

  • Arm or disarm your home security system from virtually anywhere in the world

  • Get custom security alerts via text or email when someone enters your home

  • Monitor your home for smoke, fire, and flooding

  • Track who is in your home and when

Help & Support

ADT Authorized Premier Provider Customer Support can be reached Monday through Friday, between 8:00am and 12:00am, Saturday between 8:00am and 8:00pm, and Sunday between 11:00am and 7:00pm EST. (Not to be confused with the ADT Authorized Premier Provider monitoring system, which operates 24/7.)

The customer support staff can help customers with:

  • Rescheduling and cancellations

  • Equipment questions

  • Troubleshooting

  • Billing and payment

  • Monitoring Service

If you prefer the written word to speaking over the phone, you can contact customer support via email: customerinfo@protectyourhome.com. Responses are generally received within 48 hours.

ADT also has a helpful FAQ page and a “How to” series of YouTube videos that includes topics such as Make Sure Your Security System is Ready to Arm and Disarm Your Security System.

Potential customers can request a free quote, and within 48 hours will be contacted to set up an initial consult. (Sometimes, consultations can even be scheduled for the same day the request was made.)

Bottom Line

ADT Authorized Premier Provider offers a number of security packages, but the basic ones come with 24 hour monitoring through the ADT Security Network, which is made up of 150+ monitoring centers located throughout the United States.

ADT Authorized Premier Provider is accredited by the Better Business Bureau and performs background checks all of its employees. Its staff is professional and knowledgable, and its security experts can guide customers from the initial consult all the way to post-installation.

Get a Free Quote​

About ADT Authorized Premier Provider

ADT Authorized Premier Provider offers state-of-the-art security systems to homes and businesses throughout the United States. Services include 24/7 monitoring, hundreds of dollars in security equipment, and free customer support.

ADT Authorized Premier Provider protects the homes of hundreds of thousands of people in the United States each year. New customers can have their systems installed in less than 24 hours.

ADT Authorized Premier Provider also goes by the names Protect Your Home and Defenders. While it has monitoring centers throughout the US, company headquarters is in Indianapolis, IN.

Physical Address

3750 Priority Way South Dr. Indianapolis, IN 46240

Contact Details

Phone: 1-800-580-1342

customerinfo@protectyourhome.com

https://twitter.com/ProtectYourHome

https://www.facebook.com/ProtectYourHomeNow/

https://linkedin.com/company/defenders

 

 

Disclaimer: $99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Certain packages require approved landline phone. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

*ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.

**Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

Licensing: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.

Advertising Disclosure

This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

GOT IT

Top 5 Home Security Providers Sites