Outstanding reviews of the company cite a 97% customer service satisfaction rating – while their A+ BBB rating and a ‘Dealer of the Year’ award from SDM Magazine speak volumes about its pedigree.
Protection 1 has a vast array of features in its arsenal, ranging from traditional home security devices to groundbreaking wireless technology and monitoring capabilities. The company focuses strongly on cellular connectivity, bypassing standard and vulnerable phone lines where possible; to offer a more robust security system.
Security is controlled via a central color touchscreen keypad, which manages multiple devices installed around the property ranging from intrusion detection to environmental and health monitors. Warranties, above and beyond that are included by the manufacturer of the hardware, can be purchased by bolting the cost onto the monthly monitoring price.
Protection 1 offers professionally installed systems by technicians that go through extensive background checks, drug screening, training and certifications. Showing great confidence in its home security systems and monitoring centers, Protection 1 promises to pay the customer’s insurance deductible up to $1000 if a burglary occurs.
Every package includes one color touchscreen keypad that acts as your central hub for home security and includes battery backup in case of power outage. All of Protection 1’s home security packages include:
Every Protection 1 security package also features intrusion protection and environmental monitoring. Customers can bump up their package and include 2-way voice, color image capture, mobile control, video security and home automation with features including remote thermostat control, lock/unlock doors and lighting/appliance control. Packages start at just $34.99/month with no fees for equipment, installation or activation.
The combination of advanced technology, high quality service and the passion of their employees makes Protection 1 a solid choice is security, including:
Protection 1 security equipment is cutting-edge yet simple to use. Here are some top unique features:
Protection 1’s residential security hardware is manufactured by industry leaders like Honeywell and GE. Their security products and services are incredibly varied and customizable – but most are generally centered on the traditional control panel, motion detection, entryway sensors and sirens. Additional services include the option to upgrade to video, home automation, energy control and environmental protection.
They also offer the Image Motion Sensor which comes standard for all systems that include interactive services through Alarm.com. The Image Motion Sensor is exclusive to Alarm.com customers and captures color images from any motion-triggered event and sends them straight to the customer via text or email, and also allows them to peek in to check out the scene with their phone anytime.
The scope of smoke alarms, heat sensors and carbon monoxide detectors (along with medical pendants) means that Protection 1 customers are safeguarded from almost every threat imaginable to their safety and health. The whole home security system operates wirelessly so you don’t need to have a landline, and if the phone line is cut or down for any reason it will still operate perfectly.
The flexibility of Protection 1’s security services also extends to its monitoring services. While it focuses on cellular connectivity for the risk-free monitoring, it does maintain landline functionality for those who are restricted to it. The central monitoring station is headquartered in Kansas and is redundancy protected to ensure that it functions 24/7 – staffed by a professionally trained security staff that monitor systems around the clock.
Upon receiving alerts from your home, the security staff will try and contact you and if they can’t reach you (or you supply an incorrect password) – they will then dispatch the authorities. The premium plans from Protection 1 allow customers to monitor their own systems through the use of wireless connectivity and mobile apps.
Protection 1’s e-Secure service released in 2007 was the very first web-based monitoring service that gave customers the functionality to control and manage their own home security needs. Ever since this date Protection 1 has been pioneering the mobile readiness march forward in the industry. Protection 1 now offers interactive services powered by Alarm.com the industry leader with the largest subscriber base. Customers can arm or disarm their security system remotely, lock or unlock doors remotely, receive text alerts and notifications, see live security video, control their home lighting, their thermostat and home climate and more!
Protection 1’s claim to fame is their customer support model, an infrastructure that has been rewarded with a 97% customer service satisfaction rating. “Perfect Day” stats at Protection 1 include: answering all calls in 1 ring with a live person, providing same-day service on >85% of customers. Protection 1 was recently awarded by IQPC for Call Center Excellence; “Acting on the Voice of the Customer” and “Creating a Culture that Inspires World-Class Excellence”.
At Protection 1, 90% of calls are resolved without being transferred and their innovative Tech Tracker service lets customers know who they are sending for service or installations, their qualifications and when the customer can expect them. The support area of the company website contains volumes of useful
information for the consumer, ranging from video guides, FAQs and troubleshooting options. Contacting the support team directly can be done through e-mail, telephone or online chat.
With a few minor improvements, Protection 1 could take their service from good to fantastic! These small tweaks are insignificant when considering the company’s outstanding reputation for customer service, its market leading technology and its listing on Forbes’ ‘Most Trustworthy Companies’ list.
The range of plans available affords every customer the ability to purchase a security bundle from Protection 1, whether that be the accessible entry level packages or the premium set-ups. The only note to caution is that Protection 1 makes relocation more of a costly process than its competitors. Be sure to read the fine print if you plan on moving before the end of your 3-year contract.
Protection 1 is the nation’s premier full service security provider, protecting residential, business, national account and integrated system customers at millions of locations.
Their mission is to help individuals and businesses realize the peace of mind that comes from securing what matters most. They deliver an exceptional customer experience that includes professional installation, a high level of ongoing customer service and company owned monitoring centers to ensure a rapid response.
While they deliver innovation to make life better, they never lose sight of the fact that they are in the life safety business. The combination of advanced technology, high quality service and the passion of their employees make Protection 1 a solid choice is security.
1267 Windham Parkway
Romeoville, IL 60446
Phone Sales: 844-836-7730
Phone Support: 877-776-1911
(866) 302 5103